Terms of Sale and Refund Policy
1. Corporate Identity and Nature of Services
FXEQ Trading Limited is a private limited company registered in England and Wales under Official Company Number 16473454. The official platform is hosted at www.fxeqtrading.com.
The Company operates exclusively as an independent educational provider and financial markets publisher. To ensure absolute regulatory and corporate clarity, the Company explicitly states its operational boundaries:
- No Capital Management: The Company does not manage client capital, does not trade on behalf of any individual or entity, and does not offer managed account services.
- No Custody of Funds: The Company never holds, accepts, or takes custody of client trading funds or deposits.
- No Regulated Advice: The Company is not a financial brokerage and does not issue regulated investment advice, financial planning, or live trading signals. All data feeds, technical layouts, and historical metrics are intended strictly for retrospective study, historical observation, and educational purposes.
2. Manual Fixed-Term Access (No Automated Billing)
To give our clients complete autonomy, FXEQ Trading Limited does not operate on a recurring subscription model and will never automatically charge your payment method.
- Fixed-Term Duration: Access to our premium dashboards, analytical journals, and institutional frameworks is provisioned strictly for a fixed block of time (for example, a 30 calendar day period) from the moment your web-access credentials are issued.
- Manual Renewal Process: Once your fixed term concludes, your password access will naturally expire. To maintain uninterrupted access to the web platform, you must proactively request a new secure invoice and manually complete the payment for a subsequent term.
3. General Refund Principle: Introductory 30-Day Guarantee
To demonstrate full confidence in the operational value of our institutional architectures and analytical frameworks, the Company currently operates an introductory 30-Day Money-Back Guarantee across all of our digital product tiers, standalone case studies, and data feeds.
If, within 30 calendar days of completing your manual payment and receiving your web-access credentials, you feel the educational frameworks do not align with your learning goals, you may request a full refund. To claim a refund, you must contact our corporate desk at su*****@*********ng.com within this 30-day window. Upon processing the refund, your secure password access to the web platform will be deactivated.
4. Verified Client Request and Pre-Purchase Disclaimers
To maintain the highest tier of institutional compliance, FXEQ Trading Limited operates strictly on an invoice-based provisioning system. Access to premium tiers, such as the FXEQ Core Data Feed, is never granted automatically and requires a formal, verified client request.
Before any secure invoice is issued or access credentials are provisioned, clients must explicitly confirm and legally acknowledge the following operational boundaries:
- Educational Scope: The client understands that the Company provides an educational and informational experience only, and explicitly agrees that no materials constitute financial, legal, or regulated investment advice.
- Retrospective Frameworks: The client acknowledges that all shared analytical layouts, methodologies, and technical rationales are intended purely for retrospective study of a corporate execution framework, and do not constitute live trading instructions or financial signals.
- Individual Responsibility: The client accepts sole and absolute responsibility for any live market decisions they execute, acknowledging that all trading outcomes remain entirely their own.
- Capital Risk Acknowledgement: The client fully understands that trading the global financial markets carries an inherent, high level of risk, and explicitly accepts the potential loss of their operational capital.
By completing a manual invoice payment following this mandatory verification process, the client legally ratifies these disclaimers alongside the 30-day refund policy.
5. Fair Use and Chargeback Prevention
While the Company proudly offers a 30-day refund window to ensure total satisfaction, this policy must not be abused.
Clients seeking a refund must request it directly via email to in**@*********ng.com. If a client bypasses our corporate support and initiates an administrative bank chargeback or dispute without contacting us first, the Company will treat it as a breach of terms. In such cases, web access will be permanently revoked, and the pre-purchase email log will be submitted directly to the merchant bank to protect the company’s payment processing history.
6. Corporate Contact Desk
For billing anomalies, password issues, or to process a standard 30-day refund request, please contact the corporate desk directly:
- Corporate Email: in**@*********ng.com
- Official Website: www.fxeqtrading.com
- Registered Office: London, United Kingdom (Company Number: 16473454)